Another one of the companies I found on Angie’s List that has exceptional customer service: even though this was just routine maintenance, within two hours of my initial contact with the technician showed up at the house! Amazing. He spent almost two hours here, disassembled the furnace, cleaned everything, ran it and inspected it, etc. He caught possible problems that the previous company I was using had never seen, because they never took the time to disassemble everything and spend a few hours looking. Incredible what can happen when a good company actually takes the time to look over everything. The tech was very patient, courteous, professional, and knowledgeable. It was such a pleasure dealing with them. When you have an experience like this, it’s worth writing about–because so many other local HVAC companies I’ve tried have given me the exact opposite. There was even an actual human being who picked up the phone when I called–what an idea.
Air Authority received my request on a Wednesday evening, called me immediately and came out the next day to give an estimate on a new air conditioner and furnace, as our air conditioner had stopped working. A quick quote was given the same day, and a written one emailed to us by 8:00 am the next day. They were the fastest of all the quotes that we received and the price was reasonable. Only wish that we had decided earlier, so we could have had air quicker in the 90 degree weather. Some reviews said they were offered a portable a/c to use until the install, we were not offered that. Install took 2 days, as we also purchased a new furnace and humidifier. We had significant ductwork that also needed to be done.
The serviceman suggested we watch it and if it’s just a slow leak it might not need refrigerant added for some time. If it starts not cooling then that might be a different story. We were happy with the outcome. We find them to be a reliable service company and will use them again.
Great! The technician took the time to determine the exact cause of the problem. He was thorough and very professional. He explained the problem in terms that I could understand. Since the unit was originally installed by another company, the labor for installing the new parts was not going to be covered.